FREQUENT QUESTIONS
1. At what time can I contact you?
Our customer service hours are Monday to Friday from 9am. To 1 pm. (GMT + 2).
The rest of our time is dedicated to creating whims for you.
2. Can you make a bill in the name of a company?
The products offered on the website are intended for a particular final consumer.
If you are a company, please contact us.
3. I have an intra-community number and my company is not French. Do I have to pay VAT?
If you are a company, please contact us.
4. I am from the Canary Islands, Ceuta or Melilla. Do you charge me VAT ?
The VAT is 20% and included in the price
5. Is it possible to make a personalized order?
Yes, we will study your proposal, just contact us.
6. How long do you take to serve an order?
Once the payment confirmation is received, it may take between 24/48 hours.
7. Can I physically see your products in a store?
We are working on it, so you can visit our store as soon as possible.
8. Do you do volume discount?
It will be informed via email to registered users that have a discount depending on the time of year.
9. Who is behind Vaufoulot.com?
Behind Vaufoulot there is a team of artisans and designers to create pieces of luxury for you
10. Do I have to register to make an order?
Yes, it’s indispensable.
11. What are the Payment modes?
There are three different forms of payment: Credit Card, Transfer and PayPal.
12. Can I buy online from anywhere in the world?
Our online store is available in all countries. When processing your order, choose your country from the dropdown and if you do not find it or have any questions, contact us.
13. Do I have to pay customs and importation taxes?
Due to the different customs politics and importation duties, Vaufoulot.com has no control over the expenses that may be applied to the arrival of an order in the country of destination, since it’s not possible to predict the exact amount of these rates. In case of doubt, please contact us, to give you the best solution.
14. Is it safe to buy Online?
Yes, the website has activated an encryption service in the transmission of data through secure HTTPS with SSL Certificate.
15. In what currency can I make the payment?
All orders are made in Euros (€), and the payment is processed in this currency. Please note that if your bank account is in another currency, the exchange rate used to debit your account will be determined automatically by the bank / PayPal and not by Vaufoulot.com.
16. Colors shown in the photographs?
The colors shown in the photographs of the articles are approximate. The color shown is the closest to reality, but there may be slight differences due to several factors such as the type of screen and lighting. Vaufoulot.com is not responsible for these differences in color perception.
17. Do I have to pay something for my devolution?
The devolution shipping costs will be paid by the customer.
In case of imperfect item change, we will take over of the shipping costs of the new item. Although all our products go through very demanding quality control.
18. When and how will I receive the amount of my devolution?
The refund of the amount of a refund will be made by the same payment method used in the purchase. Vaufoulot.com is committed to your refund within a maximum period of 30 days of receipt of the return and will be informed by email that was used to make the order, which has been returned, attaching a receipt of the refund. Wrapping for gift and transportation costs is not repayable.
To be able to recover the entire amount, the items must be returned in perfect condition, without having been used, that there are no signs that it has been used.
19. When will I receive my order?
Your order will be delivered within 24/48 hours. As long as the payment is confirmed and taking into account the working days.
20. What is the delivery cost?
The delivery cost is FREE for countries that are members of the European community and include the countries Iceland, Liechtenstein, Norway, Switzerland, Andorra, Monaco, San Marino and Vatican City.